Existing Tenants

If you’re an existing tenant or leaseholder on Grosvenor’s London estate please contact our Customer Centre with all property maintenance, services, customer accounts and general enquiries.

Grosvenor Customer Centre –
available 24 hours, 7 days a week
+44 (0) 20 7312 0011

The Grosvenor Office
70 Grosvenor Street
London, W1K 3JP

Frequently Asked Questions
Below we have compiled the most common questions and answers for new tenants. If you have any questions or would like more information, please get in touch with the Customer Centre. 

To make a payment to your account, please visit Customer Payments
I need to discuss the terms of my lease, who do I contact?
For specific enquiries about the terms of your lease, please contact your Management Surveyor, whose name and contact details are on your Moving In documents.
Who should I contact about waste collection?
What must I do at the end of my tenancy?
How do I get a parking permit for my street?
I have lost my keys or access fob – what do I do?
How do I set up accounts for gas, water, electricity, telephone, pay TV and broadband?
I understand I’m required to pay council tax, who do I need to contact?

Our office

70 Grosvenor Street
London, W1K 3JP


+44 (0) 20 7312 0011