Frequently Asked Questions


I need to discuss the terms of my lease, who do I contact?
For specific enquiries about the terms of your lease, please contact your Management Surveyor, whose name and contact details are on your Moving In documents. If in doubt you can call our Customer Centre on +44 (0) 20 7312 0011.
Who should I contact about waste collection?
What must I do at the end of my tenancy?
How do I get a parking permit for my street?
I have lost my keys or access fob – what do I do?
How do I set up accounts for gas, water, electricity, telephone, pay TV and broadband?
I understand I’m required to pay council tax, who do I need to contact?
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Grosvenor Customer Centre

+44 (0) 20 7312 0011
customercentre@grosvenor.com